Hakuhodo Inc.

Job Responsibility

1. L&D Strategic Planning

• Develop and execute an annual L&D roadmap aligned with the organization’s business objectives and Global/Regional network direction (where applicable).
• Partner with Department Heads (Creative, Client Service, Strategy, Digital Media, Social, etc.) to identify skill gaps by role.
• Design clear career development pathways to support long-term talent growth and retention.

2. Program Design & Delivery

• Design and deliver training programs tailored to the agency context.
• Diversify learning formats: in-house workshops, guest speakers and industry experts, e-learning, 1:1 coaching, on-the-job learning through real projects, and knowledge-sharing from the Global Network.
• Collaborate with the HQ/Regional L&D team to roll out global training standards while localizing content for the Vietnam market.

3. Performance Measurement

• Establish evaluation metrics for training effectiveness, linked to business KPIs (client retention, pitch quality, speed of capability development, etc.).
• Track and analyze training data to optimize budget allocation and program content.
• Manage the L&D budget effectively, accounting for the project-driven and variable cost nature of agency operations.

4. Stakeholder Engagement

• Build strong relationships with HR, Department Heads, and the BOD to ensure L&D initiatives stay grounded in real operational needs.
• Communicate the value of L&D programs across the organization to foster a proactive learning mindset.
• Serve as the go-to advisor for mid-level managers on team capability development.

5. Innovation & Technology

• Stay current on emerging training trends and learning technologies (learning platforms, AI in training, etc.).
• Apply new tools and platforms to enhance the learning experience, particularly suited to the agency’s young workforce.

6. Change Management & Culture

• Foster a culture of continuous learning within an environment defined by deadline-driven, fast-paced work.
• Support employees through transitions related to organizational changes, major client shifts, or new business direction.

Required Skills/ Abilities

• Strategic thinking: able to build and execute L&D strategies aligned with business goals.
• Instructional design skills, with creativity suited to agency culture.
• Data analysis skills to evaluate training effectiveness and optimize resources.
• Strong communication and relationship-building skills across all levels and different departments/teams, each with distinct personalities and development needs.
• Flexibility and adaptability in a fast-changing environment.
• Strong English and seamless cross-cultural communication skills, enabling effective collaboration with Global/Regional teams.
• Experience in change management and building a learning culture within a fast-paced, dynamic organization.

Experience and Education

1. Professional Experience

• Minimum 5–8 years of experience in HR/L&D, with required prior experience working at an advertising, communications, or creative agency in an equivalent L&D/HRBP role.
• Strong plus: candidates with a background in Client Service/Account Management at an international advertising agency — a deep understanding of clients, market trends, industry shifts, workflows, and pitching/campaign culture will help design training programs that are grounded in real agency realities.
• Solid understanding of agency-specific operations: project-based, multi-client models, fast pace, and a creative-driven environment.

2. Education

• Bachelor’s degree in Human Resources, Communications, Business Administration, or a related field. An advanced degree (MBA or Master’s) is a plus.

3. Certifications (Preferred, not required)

• Professional coaching certification, CPLP (Certified Professional in Learning and Performance), APTD (Associate Professional in Talent Development), or equivalent L&D certifications.

Benefits

• Working in a dynamic, friendly, and supportive environment.
• Growing business.
• Once the employee has passed probation and signed a labor contract, the employee will have other benefits as follows:
  • 16 annual leave per year;
  • 13th-month salary;
  • Year-end bonus based on performance and business result;
  • Salary review annually;
  • Annual health check;
  • Social insurance, health insurance, unemployment insurance (Vietnamese Law);
  • Insurance benefits package;
  • Mobile phone fee allowance based on the company’s policy;
  • Participate in company events, company trip;
  • Participate in the company’s training programs, self-studying program (supported by the company).

We thank all applicants for your interest; please note that only candidates whose qualifications closely match the requirements of this role will be contacted for further steps.
By submitting your CV, you consent to us processing and retaining your personal information for recruitment purposes, including potential future opportunities.