Social Media

Social Media Supervisor

Full Time | Ho Chi Minh City

Job Summary

The Social Media Supervisor will manage the brand’s social media presence, lead a team to create reports, suggest innovative content, and set KPIs for campaigns. They will monitor social conversations, analyze platform performance, and optimize social outreach strategies. Collaboration with partners and managing consumer feedback are key aspects. Leadership duties include managing team members, overseeing contracts, and handling budgets.

Job Responsibility

1. Social Planning & Project Management

• Oversee and manage the existence of brand SNS profile and maintain 2-way communication between brand and consumers: responding to comments, inbox, engaging activities (minigame, contests, etc.).

• Oversee and lead the team for SNS reports (Fanpage performance: social post-performance, fan growth, audiences pool, fanpage responsiveness, etc.) to evaluate the performance of brands on social and suggest solutions to improve the brand’s SNS.

• Proactively suggest innovative content format solutions and research for content improvement.

• Understand creative direction to provide content direction for social outreach channels on various platforms in order to deliver the brand message successfully.

• Set the KPI for campaigns, based on overall campaign strategy/ brand strategy and the role of Social Outreach channels.

• Monitor and participate in social conversations to build client product visibility, support brand awareness, and engagement measurement.

• Monitor, analyze, and report on Social Outreach platform performance and provides always on consultancy to optimize channel performance to maintain clients’ business on a monthly/ quarterly/ yearly scale.

• Stay on top of industry trends, seek out, and share information on new channel opportunities to apply to client business needs.

• Manage Voice of the consumer (VOC), appropriate on managed communities monitor conversations and user-generated comments, then escalate to internal and client as necessary through campaigns.

• Work with partners and suppliers across many industries to enhance the partnership relationship and social booking for HAKUHODO’s clients, mostly on Facebook, Instagram, TikTok, YouTube, and Forum platforms.

• Work closely, coordinate, and effectively integrate with internal team and external team (third-party partners) to ensure optimization for the good result of Social Outreach.

• Regular feedback insights gained from social media monitoring to help evolve the social strategy for optimizing Social Outreach performance.

2. Leadership

• Manage team members, set the goals, KPIs, and development plan for team members.

• Oversee and manage paperwork contracts with influencers, communities, etc.

• Financial management – budget control and forecasting.

• Report to and perform other tasks as delegated by the Social Media Manager.

Required Skills/ Abilities

  • Strong communication skills in both English and Vietnamese.
  • Strong at making social outreach proposals
  • Ability to solve problems effectively and maintain composure under pressure.
  • Excellent project management capabilities including quotation preparation, timeline tracking, and reporting.
  • Advanced proficiency in Microsoft Office applications, particularly PowerPoint and Excel.
  • Skilled in presentation delivery and critical thinking.
  • Proficient in the use of social media platforms and social management tools.
  • Well-versed in the dynamics of working with KOLs, KOCs, influencers, and the community from conceptualization through to execution.
  • Keen follower of trends with the ability to quickly adapt to new situations.
  • Patient, dedicated, and passionate about social media management.
  • Supportive, responsible, and capable of independent work.
  • Focused on solutions with a strong orientation towards client service.

Experience and Education

  • Have at least 3-4 years of working experience in Advertising in the related position.
  • Proven experience in managing social media platforms or communities for a non-branded channel and proven experience in making social plans.
  • Understand the market and working process between agency & influencers/communities/booking agency.
  • Bachelor’s degree in Marketing/ Communications or related field.

Benefits

  • Working in a dynamic, friendly, and supportive environment.
  • Growing business.
  • Once the employee has passed probation and signed a labor contract, the employee will have other benefits as follows:
    • 16 annual leave per year;
    • 13th-month salary;
    • Year-end bonus based on performance and business result;
    • Salary review annually;
    • Annual health check;
    • Social insurance, health insurance, unemployment insurance (Vietnamese Law);
    • Insurance benefits package (PTI Care);
    • Mobile phone fee allowance based on the company’s policy;
    • Participate in company events, company trip;
    • Participate in the company’s training programs, self-studying program (supported by the company).

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Senior Social Media Specialist

Full Time | Ho Chi Minh City

Job Summary

The Senior Social Media Specialist oversees project management and strategic planning to enhance the effectiveness of client campaigns. This individual is tasked with crafting tailored social media proposals, drawing insights from an analysis of the client’s past campaign performances and social data. Key responsibilities include managing social networking sites, coordinating with various social outreach channels such as influencers, communities, and seeding initiatives, and executing campaigns with precision to meet designated objectives.

Job Responsibility

1. Social Media Planning

  • Utilize social data to develop creative and innovative strategies ensuring client campaigns reach their intended audience effectively within budget constraints.
  • Prepare professional proposals encompassing strategy development through to execution.
  • Stay abreast of trends, platform updates, and emerging influencers to enhance planning capabilities.
  • Analyze post-campaign data to refine future strategies.
  • Collaborate with internal and external stakeholders to develop, implement, and maintain strategic plans aligned with key performance indicators.

2. Social Media Management

  • Manage and maintain a brand presence on social media, ensuring active engagement through comments, direct messaging, and interactive activities like contests and mini-games.
  • Promote brand content consistently across various platforms, including Facebook, Instagram, YouTube, TikTok, Zalo, and other forums.
  • Coordinate with a range of influencers and social outreach channels for campaign execution, from scouting and quoting to content planning and performance tracking.
  • Communicate effectively with internal and external partners to gather feedback and make timely revisions.
  • Compile data necessary for creating detailed proposals and reports.
  • Ensure campaigns are executed efficiently to meet agreed-upon KPIs and budgetary guidelines.
  • Supervise and manage junior team members throughout project execution.
  • Other duties depend on project requirements.

Required Skills/ Abilities

  • Strong communication skills in both English and Vietnamese.
  • Ability to solve problems effectively and maintain composure under pressure.
  • Excellent project management capabilities including quotation preparation, timeline tracking, and reporting.
  • Advanced proficiency in Microsoft Office applications, particularly PowerPoint and Excel.
  • Skilled in presentation delivery and critical thinking.
  • Proficient in the use of social media platforms and social management tools.
  • Well-versed in the dynamics of working with KOLs, KOCs, influencers, and the community from conceptualization through to execution.
  • Keen follower of trends with the ability to quickly adapt to new situations.
  • Patient, dedicated, and passionate about social media management.
  • Supportive, responsible, and capable of independent work.
  • Focused on solutions with a strong orientation towards client service.

Experience and Education

  • Have at least 1-2 years of working experience in Advertising in the related position.
  • Have good knowledge and proficient usage of SNS & Social Management tools.
  • Understand the market and working process between agency & influencers/ communities/ booking agency.
  • Bachelor’s degree in Marketing/ Communications or related field.

Benefits

  • Working in a dynamic, friendly, and supportive environment.
  • Growing business.
  • Once the employee has passed probation and signed a labor contract, the employee will have other benefits as follows:
    • 16 annual leave per year;
    • 13th-month salary;
    • Year-end bonus based on performance and business result;
    • Salary review annually;
    • Annual health check;
    • Social insurance, health insurance, unemployment insurance (Vietnamese Law);
    • Insurance benefits package (PTI Care);
    • Mobile phone fee allowance based on the company’s policy;
    • Participate in company events, company trip;
    • Participate in the company’s training programs, self-studying program (supported by the company).

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Social Media Specialist

Full Time | Ho Chi Minh City

Job Summary

The Social Media Specialist manages brand SNS profiles, engages with consumers, distributes content, and creates performance reports to improve brand presence. You will plan and manage social outreach campaigns, work with influencers, and ensure campaigns meet KPIs. Key requirements include strong communication skills, proficiency in MS Office, and project management expertise.

Job Responsibility

1. SNS Management

  • Be able to manage the existence of brand SNS profile and maintain 2-way communication between brand and consumers: responding to comments, inbox, and engaging activities (minigame, contests, etc.).
  • Distribute and promote brand content across SNS channels consistently (Facebook, Instagram, YouTube, TikTok, Forum, etc.).
  • Be able to make SNS reports (Fan-page performance: social post-performance, fan growth, audience pool, fan-page responsiveness, etc.) to evaluate the performance of brands on social and suggest solutions to improve the brand’s SNS.
  • Proactive suggest innovative content format solutions & proactively research for content betterment.

2. Social Outreach Planning & Management

  • Understand creative direction and be able to provide content direction for social outreach channels on various platforms to deliver the brand message successfully.
  • Be able to make social proposals & follow up with a variety of influencers and social channels: celeb, mega to nano influencers, hot community, hot fan-page, etc. for execution.
  • Proactively up-to-date trends/ platforms/ rising influenced stars for planning.

3. Project Management

  • Communicate efficiently with internal & external stakeholders.
  • Take part in the working process of taking briefs, debriefing, and proposal consolidation.
  • Collect required data for making proposals & reports.
  • Effectively execute the campaign to achieve committed KPI within budget.
  • Handle paperwork contracts with influencers/ communities, etc.
  • Be able to manage & guide 1 – 2 interns/ trainees as a team while running the projects.
  • Other duties depend on project requirements.

Required Skills/ Abilities

  • Good at communication in both English & Vietnamese.
  • Good at problem-solving in a calm manner.
  • Good project management skills: raising quotations, tracking timelines, and reporting.
  • Trend follower and quick adaption.
  • Supportive and responsible.
  • Solution-oriented & client service mindset is a plus.
  • Patient, dedicated, and passionate about social media management.
  • Advanced MS Office skills, especially PowerPoint and Excel.

Experience and Education

  • Have at least 1-2 years of working experience in Advertising in the related position.
  • Have good knowledge and proficient usage of SNS & Social Management tools.
  • Understand the market and working process between agency & influencers/ communities/ booking agency.
  • Bachelor’s degree in Marketing/ Communications or related field.

Benefits

  • Working in a dynamic, friendly, and supportive environment.
  • Growing business.
  • Once the employee has passed probation and signed a labor contract, the employee will have other benefits as follows:
    • 16 annual leave per year;
    • 13th-month salary;
    • Year-end bonus based on performance and business result;
    • Salary review annually;
    • Annual health check;
    • Social insurance, health insurance, unemployment insurance (Vietnamese Law);
    • Insurance benefits package (PTI Care);
    • Mobile phone fee allowance based on the company’s policy;
    • Participate in company events, company trip;
    • Participate in the company’s training programs, self-studying program (supported by the company).

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Social Media Intern

Internship | Ho Chi Minh City

Job Summary

As a Social Media Intern, you’ll have the opportunity to join a dynamic, passionate, and ambitious team, working on a variety of social media campaigns for multiple brands. This role will allow you to gain hands-on experience across all aspects of social media, helping you grow your skills and expand your expertise.

Job Responsibility

1. Monitoring & Report – 40%

  • Monitoring Social Platform (Facebook Fanpage, Instagram Business, Tiktok,…): reply comments and inbox, maintain users’ interaction, collect and fill data contests/minigames…
  • Social Analysis – Report Analysis: Weekly, Monthly, Quarterly, VOC, Sentiment

2. Project management (Project, timeline, human) – 40%

  • Support to implement all booking related tasks on social media, especially KOLs/Community booking.
  • Ensure project timeline, paperwork process, payment with suppliers.
  • Report progress and quality of work to your mentor.

3. Social Experts – 20%

  • Stay on top of industry trends, seek out and share information on new channel opportunities to apply to client business needs, and provide insight by vertical.
  • Support team members to grow up and develop social skills together.

4. Other assigned tasks by Line manager.

Required Skills/ Abilities 

  • Knowledge in terms of Digital Marketing, Communications, and the industry.
  • Up to date with new trends and developments.
  • Excellent in task management, time management.
  • Be able to work under pressure.
  • Flexible, careful, diligent, detailed.
  • Hard-working attitude.

Experience and Education 

  • Have experience in managing Fanpage and working with KOLs/ influencers is highly preferred.
  • Be able to work full-time, on-site for 6-12 months.
  • Fresh graduate/ final year student.

Benefits

  • Internship allowance: 3.000.000 VND/month.
  • Working in a dynamic, friendly, and supportive environment.
  • Growing business.
  • Parking allowance.
  • Join Happy Hour Party each month.
  • Computer, stationery, other working tools, etc. will be provided.

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