Hakuhodo Inc.

Job Responsibility

1. SNS Management

• Be able to manage the existence of brand SNS profile and maintain 2-way communication between brand and consumers: responding to comments, inbox, and engaging activities (minigame, contests, etc.).
• Distribute and promote brand content across SNS channels consistently (Facebook, Instagram, YouTube, TikTok, Forum, etc.).
• Be able to make SNS reports (Fan-page performance: social post-performance, fan growth, audience pool, fan-page responsiveness, etc.) to evaluate the performance of brands on social and suggest solutions to improve the brand’s SNS.
• Proactive suggest innovative content format solutions & proactively research for content betterment.

2. Social Outreach Planning & Management

• Understand creative direction and be able to provide content direction for social outreach channels on various platforms to deliver the brand message successfully.
• Be able to make social proposals & follow up with a variety of influencers and social channels: celeb, mega to nano influencers, hot community, hot fan-page, etc. for execution.
• Proactively up-to-date trends/ platforms/ rising influenced stars for planning.

3. Project Management

• Communicate efficiently with internal & external stakeholders.
• Take part in the working process of taking briefs, debriefing, and proposal consolidation.
• Collect required data for making proposals & reports.
• Effectively execute the campaign to achieve committed KPI within budget.
• Handle paperwork contracts with influencers/ communities, etc.
• Be able to manage & guide 1 – 2 interns/ trainees as a team while running the projects.
• Other duties depend on project requirements.

Required Skills/ Abilities

• Good at communication in both English & Vietnamese.
• Good at problem-solving in a calm manner.
• Good project management skills: raising quotations, tracking timelines, and reporting.
• Trend follower and quick adaption.
• Supportive and responsible.
• Solution-oriented & client service mindset is a plus.
• Patient, dedicated, and passionate about social media management.
• Advanced MS Office skills, especially PowerPoint and Excel.

Experience and Education

• Have at least 1-2 years of working experience in Advertising in the related position.
• Have good knowledge and proficient usage of SNS & Social Management tools.
• Understand the market and working process between agency & influencers/ communities/ booking agency.
• Bachelor’s degree in Marketing/ Communications or related field.

Benefits

• Working in a dynamic, friendly, and supportive environment.
• Growing business.
• Once the employee has passed probation and signed a labor contract, the employee will have other benefits as follows:
  • 16 annual leave per year;
  • 13th-month salary;
  • Year-end bonus based on performance and business result;
  • Salary review annually;
  • Annual health check;
  • Social insurance, health insurance, unemployment insurance (Vietnamese Law);
  • Insurance benefits package (PTI Care);
  • Mobile phone fee allowance based on the company’s policy;
  • Participate in company events, company trip;
  • Participate in the company’s training programs, self-studying program (supported by the company).

Job Responsibility

1. Monitoring & Report – 50%

• Social project execution: Daily monitoring and doing daily tasks that follow master timing/ team leader’s request. 
• Social Report: Weekly, Monthly, Quarterly, VOC, Sentiment. 
• Paperwork (if any).

2. Social Experts – 10%

• Stay on top of industry trends, seek out and share information on new channel opportunities to apply to client business needs, and provide insight by vertical. 
• Support team members to grow up and develop social skills together.

3. Job management (Project, timeline, human) – 20%

• Solve problems, achieve KPI, and deadlines are met. 
• Play a key point of contact to connect with internal & external team (including client relationships) as a social expert and continuously build up the company’s reputation and growth as well.

4. Planning & Supervising – 20%

• Work closely with the Planning team to do the Social part from brief to final proposal. 
• Supervise and provide solutions to ensure on-track project & solve problems. 
• Social sentiment management and crisis management. 

Required Skills/ Abilities 

• Knowledge in terms of Digital Marketing, Communications, and the industry. 
• Up to date with new trends and developments.
• Excellent in task management, time management. 
• Be able to work under pressure. 
• Flexible, careful, diligent, detailed. 
• Hard-working attitude. 

Experience and Education 

• Have experience in managing Fanpage and working with KOLs/ influencers is highly preferred. 
• Be able to work full-time, on-site for 6-12 months. 
• Fresh graduate/ final year student. 

Benefits

• Internship allowance: 3.000.000 VND/month.
• Working in a dynamic, friendly, and supportive environment.
• Growing business.
• Parking allowance.
• Join Happy Hour Party each month.
• Computer, stationery, other working tools, etc. will be provided.